Gaming at 8ki is meant to be fun — a great way to unwind after a long day in Manila, catch some excitement during merienda break, or enjoy a few rounds on a lazy Sunday. But we also know that for some players, gaming can become more than just entertainment. That's why responsible gaming is not just a policy for us — it's a core part of how 8ki operates every single day.
At 8ki, we believe that online gaming is a form of entertainment — not a way to make money, solve financial problems, or escape from stress. The moment it stops being fun, it's time to take a step back. That's a message we take seriously, and it shapes every feature we build into the platform.
Whether you're spinning slots, playing bingo, or watching a crash game from Quezon City or Cebu, 8ki wants you to stay in control of your gaming experience. We've built a full suite of responsible gaming tools directly into your account — no need to call anyone or fill out complicated forms. You can set your own limits, take a break, or exclude yourself entirely, all from your account settings.
Responsible gaming at 8ki is also about knowing the facts. The house always has a mathematical edge. Every game outcome is determined by a certified random number generator. There is no such thing as a "hot streak" that is guaranteed to continue, and past results never influence future ones. Understanding this is the foundation of healthy, enjoyable play.
These tools are built into your 8ki account and available to use at any time — no waiting, no approval needed.
Set a daily, weekly, or monthly cap on how much you can deposit into your 8ki account. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; increasing it has a 24-hour cooling-off period.
Choose how long each gaming session can last. When your time is up, 8ki will display a notification and, if you choose, automatically log you out. This is one of the most effective tools for keeping your play balanced and preventing extended unplanned sessions.
Need a short pause? Use the Take a Break feature to suspend your 8ki account for a set period — 24 hours, 48 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or place bets. Your account and balance are safely preserved.
If you feel that gaming is becoming a problem, you can request a self-exclusion through your account settings or by contacting our support team. Self-exclusion periods range from 6 months to permanent closure. During self-exclusion, your account is fully locked and you will not receive any marketing communications from 8ki.
Enable reality check notifications to receive periodic reminders of how long you've been playing and how much you've wagered during your current session. These pop-up alerts give you a moment to pause, reflect, and decide whether to continue or stop — putting you firmly in the driver's seat.
Set a maximum amount you're comfortable losing within a given time period. Once your loss limit is reached, 8ki will prevent further wagering until the period resets. This tool is especially useful for players who want a hard financial safety net in place before they start playing.
Setting up your responsible gaming tools on 8ki takes less than two minutes. Here's how to do it.
Head to the 8ki platform and log in using your registered email and password. Make sure you're on a secure, private connection — avoid using public Wi-Fi in malls or cafes when accessing your account settings.
Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu. From there, navigate to the "Responsible Gaming" tab.
Select the tool you want to activate — deposit limit, session limit, loss limit, reality check, take a break, or self-exclusion. Each tool has a clear description and configuration options.
Enter your preferred limit amount or time period, review the settings, and confirm. Restrictions take effect immediately. You'll receive a confirmation notification to your registered email address.
If you're having trouble setting up your limits, or if you want to request a self-exclusion urgently, our 24/7 live chat support team is always available to assist you — no judgment, just help.
Important: Reducing any limit takes effect immediately. Increasing a limit or removing a restriction is subject to a mandatory 24-hour cooling-off period to protect you from impulsive decisions. Self-exclusion cannot be reversed during the chosen exclusion period.
Problem gambling can develop gradually. Knowing the signs early makes it much easier to get back in control.
Continuing to play in an attempt to win back money you've already lost — often leading to bigger losses and deeper frustration.
Using funds meant for rent, groceries, utilities, or other necessities to fund your gaming sessions.
Feeling the need to conceal how much time or money you spend on gaming from family members, friends, or colleagues.
Feeling anxious, irritable, or depressed when you're not playing, or when you've had a losing session.
Regularly playing for much longer than you intended, missing meals, sleep, or important commitments because of gaming.
Withdrawing from family, friends, or social activities in favour of gaming, or experiencing conflict with loved ones about your gaming habits.
It takes courage to acknowledge a problem, and reaching out is the right move. You can activate self-exclusion on your 8ki account right now, or contact our support team for immediate assistance. You are not alone — help is available.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of the responsible gaming tools available on your 8ki account.
This self-assessment is for informational purposes only and is not a clinical diagnostic tool. If you are concerned about your gaming behaviour, please reach out to a qualified professional or contact our support team.
You don't have to deal with problem gambling alone. These organisations provide free, confidential support to Filipinos who need help.
The Philippine Amusement and Gaming Corporation oversees responsible gaming standards for licensed operators in the Philippines. PAGCOR maintains a responsible gaming framework that all licensed platforms must follow.
The National Center for Mental Health provides mental health services across the Philippines, including support for behavioural issues such as problem gambling. Their crisis hotline is available to anyone in need of immediate assistance.
Gamblers Anonymous operates support groups across Metro Manila, Cebu, and Davao. Their peer-support model has helped thousands of Filipinos regain control of their lives. Meetings are free and confidential.
Our own 24/7 live chat support team is trained to assist players who are concerned about their gaming behaviour. We can help you activate limits, process self-exclusion requests, and point you toward professional resources.
The NCMH Crisis Hotline is available 24 hours a day, 7 days a week. If you or someone you know is struggling with problem gambling or any mental health concern, please reach out. You can also contact the 8ki support team at any time via live chat — we're here to help, not to judge. All responsible gaming requests are handled with complete confidentiality.
In the Philippines, the minimum legal age for casino-style gambling is 21 years old. This is not just a regulatory requirement — it is a commitment 8ki takes seriously as part of our responsibility to protect young people from the potential harms of gambling.
Every new player who registers on 8ki is required to complete a Know Your Customer (KYC) verification process before they can make a deposit or place a bet. This process requires submission of a valid government-issued ID — such as a Philippine passport, SSS ID, UMID, driver's licence, or PhilSys national ID — to confirm both identity and age.
Any account found to belong to a person under the age of 21 will be immediately suspended, all funds will be frozen pending investigation, and the matter will be reported to the relevant Philippine regulatory authority. We do not make exceptions to this policy under any circumstances.
If you are a parent or guardian and believe a minor in your household has accessed 8ki, please contact our support team immediately via live chat. We will act swiftly to investigate and close the account.
8ki is committed to giving every Filipino player the tools, information, and support they need to enjoy gaming responsibly. Log in to your account to set your limits today, or explore our games knowing that your wellbeing always comes first. Must be 21 or older to play.