Got Questions About
8ki? We've Got Answers.

KYC stands for Know Your Customer — it's a standard identity verification process required by online gaming platforms operating in the Philippines. 8ki requires KYC to confirm your identity, verify that you are 21 or older, and ensure the security of your account and funds. You'll need to submit a clear photo of a valid Philippine government-issued ID (such as a passport, driver's licence, SSS/UMID card, PhilSys national ID, or PRC ID) along with a selfie. Verification is typically completed within 24 hours.

No. 8ki strictly allows only one account per person. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact our support team for assistance.

Go to the 8ki Login page and click "Forgot Password." Enter the email address linked to your account and we'll send you a password reset link. The link is valid for 30 minutes. If you don't see the email in your inbox, check your spam or junk folder. If you're still having trouble, contact our 24/7 live chat support team and they'll verify your identity and help you regain access.

Log in to your 8ki account and navigate to Account Settings. From there you can update your contact number, email address, and communication preferences. Note that changes to your registered name or date of birth require additional identity verification and must be requested through our support team. This is to protect the integrity of your account and prevent unauthorised changes.

8ki supports a wide range of Philippine-friendly payment methods, including:

• E-wallets: GCash, PayMaya (Maya)
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier
• Cryptocurrency: select digital currencies (subject to availability)

All deposits are processed in Philippine Peso (₱). The minimum deposit amount is ₱100.

Most deposits via GCash and PayMaya are credited to your 8ki account instantly or within a few minutes. Online bank transfers (BPI, BDO, Metrobank) may take up to 30 minutes during business hours. Over-the-counter payments can take up to 2 hours after the transaction is confirmed. If your deposit hasn't appeared after the expected timeframe, please contact our support team with your transaction reference number and we'll investigate right away.

The minimum deposit on 8ki is ₱100. Maximum deposit limits vary depending on the payment method and your account verification level. Fully KYC-verified accounts enjoy higher deposit limits. You can also set your own personal deposit limits through the Responsible Gaming section of your account settings — daily, weekly, or monthly caps are available to help you stay in control of your spending.

8ki does not charge any fees on deposits. However, your payment provider (e.g., your bank or e-wallet) may apply their own transaction fees. We recommend checking with your provider before making a deposit. GCash and PayMaya transfers to 8ki are generally free of charge on the player's end.

To withdraw from your 8ki account, log in and go to the Cashier section, then select "Withdraw." Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer to BPI, BDO, Metrobank, etc.), enter the amount you wish to withdraw, and confirm the request. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process cashouts. The minimum withdrawal amount is ₱200.

Withdrawal requests on 8ki are reviewed and processed within 1–3 business days. GCash and PayMaya withdrawals are typically the fastest, often arriving within a few hours once approved. Bank transfers to BPI, BDO, or Metrobank may take 1–2 business days depending on your bank's processing schedule. Withdrawals submitted on weekends or Philippine public holidays may experience slight delays.

Withdrawal requests may be declined for several reasons:

• Your KYC verification is incomplete or documents are pending review.
• You have an active bonus with wagering requirements that haven't been met yet.
• The withdrawal amount is below the minimum threshold of ₱200.
• There is a security hold on your account pending review.
• The payment details you entered don't match your registered account information.

If your withdrawal was declined, our support team will notify you with the specific reason. Contact live chat for immediate assistance.

8ki offers a diverse lineup of online casino games designed for Filipino players. The current game categories include:

• Crash Games — fast-paced multiplier games where you cash out before the crash.
• MT Live — immersive live dealer games streamed in real time.
• Bingo — classic and modern bingo variants with exciting prize pools.
• Slots — hundreds of slot titles from leading game providers with various themes and features.
• 8ki Casino — the full casino experience including table games, live dealers, and more.

New games are added regularly, so check back often for fresh titles.

Yes. All games on 8ki use a certified Random Number Generator (RNG) to ensure that every outcome is completely random and independent of previous results. This means there are no patterns, no "hot streaks," and no way to predict the next outcome. The RNG systems used by our game providers are regularly audited by independent testing laboratories to ensure compliance with international fairness standards. You can play with confidence knowing that every spin, card draw, and crash multiplier is genuinely random.

RTP stands for Return to Player — it's a percentage that indicates how much of the total money wagered on a game is paid back to players over time. For example, a slot with 96% RTP theoretically returns ₱96 for every ₱100 wagered over a very large number of spins. It's important to understand that RTP is calculated over millions of rounds and does not guarantee any specific outcome in a single session. Higher RTP games generally offer better long-term value, but short-term results can vary significantly due to variance.

Absolutely. 8ki is fully optimised for mobile play. Whether you're using an Android or iOS device, you can access the full game library directly through your mobile browser — no app download required. The platform is designed to work smoothly on smartphones and tablets, so you can enjoy crash games, bingo, slots, and live casino from anywhere in the Philippines, whether you're in Makati, Quezon City, or relaxing at home in the province.

8ki offers a welcome bonus for new players upon their first deposit. The specific bonus amount and structure may vary depending on current promotions — check the Promotions section of the platform after logging in for the latest offer. Welcome bonuses are subject to wagering requirements, which means you'll need to wager the bonus amount a specified number of times before you can withdraw any winnings derived from it. Always read the full bonus terms before claiming.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it becomes withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before you can withdraw winnings from that bonus. Not all games contribute equally — slots typically contribute 100%, while table games and live casino may contribute less. Check the specific bonus terms on 8ki for exact contribution rates and any game restrictions.

Yes, most bonuses on 8ki have an expiry period. Typically, you'll have a set number of days (e.g., 7 or 30 days) from the date the bonus is credited to meet the wagering requirements. If the requirements are not completed within the expiry window, the bonus and any associated winnings will be forfeited. The exact expiry period is stated in the terms of each individual promotion. We recommend claiming bonuses only when you have time to actively play through them.

8ki is committed to player wellbeing and provides a full suite of responsible gaming tools directly within your account settings:

• Deposit Limits — set daily, weekly, or monthly caps on how much you can deposit.
• Session Time Limits — receive alerts or automatic logouts after a set playing duration.
• Loss Limits — cap the amount you can lose within a given period.
• Reality Checks — periodic pop-up reminders showing how long you've been playing and how much you've wagered.
• Self-Exclusion — temporarily or permanently block yourself from accessing your 8ki account.
• Cool-Off Period — take a short break of 24 hours, 7 days, or 30 days without full self-exclusion.

All these tools are available free of charge and can be activated instantly through your account dashboard or by contacting our support team.

If you feel that gambling is negatively affecting your life, 8ki makes it easy to self-exclude. Log in to your account, go to Responsible Gaming settings, and select "Self-Exclusion." You can choose a temporary exclusion period (1 month, 3 months, 6 months, or 1 year) or a permanent exclusion. Once activated, your account will be immediately suspended and you will not be able to log in or deposit for the duration of the exclusion. Permanent self-exclusion cannot be reversed. You can also request self-exclusion directly through our 24/7 live chat support team.

The minimum legal age to play on 8ki is 21 years old, in accordance with Philippine gaming regulations. We take age verification seriously — all players are required to complete KYC verification before they can deposit or play for real money. Any account found to belong to a person under 21 will be immediately suspended and reported to the relevant Philippine regulatory authority. If you are a parent or guardian concerned about underage access, please contact our support team immediately.

If you or someone you know is struggling with problem gambling, free and confidential support is available in the Philippines. The National Center for Mental Health (NCMH) operates a 24/7 crisis hotline and provides behavioural health services across the country. Gamblers Anonymous Philippines runs peer-support groups in Metro Manila, Cebu, and Davao. PAGCOR, the Philippine Amusement and Gaming Corporation, also maintains responsible gaming resources and a framework that all licensed operators must follow. You can also visit our dedicated Responsible Gaming page for more information and guidance.

If you're having trouble logging in to 8ki, here are the most common causes and fixes:

• Double-check that you're entering the correct email address and password — passwords are case-sensitive.
• Clear your browser cache and cookies, then try again.
• Try a different browser or device to rule out a local issue.
• If you've forgotten your password, use the "Forgot Password" link on the login page.
• Your account may have been temporarily locked after multiple failed login attempts — wait 15 minutes and try again.
• If your account has been suspended for any reason, you'll receive an email notification with details.

If none of the above resolves the issue, contact our 24/7 live chat support team for immediate assistance.

Don't worry — 8ki's gaming system automatically records all bets and game states in real time. If a game freezes or your connection drops mid-round, the outcome is still determined by the server and your account will be updated accordingly once you reconnect. If you believe a bet was not settled correctly, contact our support team with the approximate time of the incident and the game name. Our team can pull up the server logs and resolve any discrepancy within 24 hours.

Game loading issues are usually caused by one of the following:

• Slow or unstable internet connection — try switching between mobile data and Wi-Fi.
• Outdated browser — make sure you're using the latest version of Chrome, Safari, or Firefox.
• Browser extensions — ad blockers or VPN extensions can sometimes interfere with game loading. Try disabling them temporarily.
• Cached data — clear your browser cache and reload the page.
• Device compatibility — very old devices may struggle with graphics-intensive live casino games. Try a newer device if possible.

If the problem persists, our support team is available 24/7 to help troubleshoot.

The fastest way to reach the 8ki support team is through our 24/7 live chat, accessible directly from the platform after logging in. Our support agents are trained to assist Filipino players in English and can handle account queries, payment issues, technical problems, and responsible gaming requests. For non-urgent matters, you can also reach us by email at [email protected] — we aim to respond to all email enquiries within 24 hours.